Mall Services

Experience Exceptional Services at LuckyOne Mall!

Mr Syed Adnan Raza
Retail Operations and Customer Services

Customer Service

Your Satisfaction, Our Priority

Located at Ground Floor and Lower Ground
Floor to welcome you!

Information Desk

Your Guide to a Seamless Shopping Experience

Located at Lower Ground Floor (Male)
and 2nd Floor (Female)

Prayer Area

Peaceful Reflection

Wheelchairs Available
at the Information Desk!

Wheelchair Accessibility

Ensuring Convenience for All


Welcome to LuckyOne Mall, where your shopping experience is elevated to new heights through our exceptional range of services.

Beyond retail, we offer a delightful and memorable affair, encompassing fashion, beauty, dining, and entertainment. Our curated collection caters to your every need, enveloping you in a world of convenience, luxury, and personalized attention. Our dedicated team of professionals is here to assist you at every step, ensuring a seamless fusion of exceptional products, exemplary service, and an atmosphere of warmth and comfort.

Welcome to a world of unparalleled services at LuckyOne Mall - The Place to Be.

Stay tuned for more updates on the arrival of WhatsApp chat at LuckyOne Mall.

We can't wait to chat with you soon!

We are thrilled to announce that LuckyOne Mall will soon be introducing a convenient WhatsApp chat feature. Stay connected with us like never before, as you will be able to reach out to our customer service team directly through WhatsApp for quick and personalized assistance.

Feedback and Complaints

At LuckyOne Mall, we value your opinions and strive to continuously improve our services. We understand that your feedback plays a vital role in shaping the mall experience for all visitors. A dedicated Feedback and Complaints is a platform where you can share your feedback, suggestions, and concerns.

Our Feedback and Complaints portal (web address) allows you to conveniently report your feedback or lodge a complaint regarding any aspect of your visit to LuckyOne Mall. You can also scan the provided QR codes located throughout the mall to access the portal directly.

Your valuable feedback helps us identify areas of improvement and ensures that we meet and exceed your expectations. Whether you have a suggestion for enhancing our facilities, a comment on your shopping experience, or a concern that requires attention, we encourage you to share it with LuckyOne Mall.

Lost and Found Assistance at LuckyOne Mall!

At LuckyOne Mall, we understand that sometimes valuable items can get misplaced or left behind during shopping. That's why we have a dedicated Lost and Found Unit located on the Ground and Lower ground floors information counter to assist you in locating your lost belongings or reporting items that you have found within LuckyOne Mall.

Our friendly staff is trained to handle lost item inquiries with care and efficiency, helping you retrieve your belongings and providing peace of mind. You can also report your loss or someone else’s lost belongings by scanning the QR code or pressing the “Report Lost Property button” that will lead you to the lost and found service portal of LuckyOne Mall.

Please note that all lost items will be kept in our Lost and Found storage for a specific period of time. If unclaimed, they will be handled in accordance with our policy.

Information Desk

At LuckyOne Mall our dedicated information counters are ready to assist you with any queries or concerns you may have. Our information counters serve as a hub of knowledge, providing a central point of contact for visitors seeking information or assistance.

Located on the Ground and Lower Ground floors, our friendly and knowledgeable customer support staff are equipped to answer your questions, provide directions, and offer recommendations on various aspects of the mall. Whether you need assistance in locating a specific store, finding amenities, or learning about ongoing events, our team is here to ensure that your visit is seamless and enjoyable.

At the information counter, you can also access additional services such as wheelchair booking, lost and found assistance, and other general inquiries. We strive to provide comprehensive assistance to ensure your needs are met and your visit is as convenient as possible.

Visit our information counters, and let our staff be your guide through our wide range of offerings. We are here to make your shopping experience enjoyable, effortless, and memorable at LuckyOne Mall.

Get the Latest LuckyOne Mall Directory from Our Information Counter!

Looking for the most up-to-date mall directory at LuckyOne? Visit our Information Counter to get your hands on the latest edition of our comprehensive mall directory. It's your go-to guide for navigating the mall, finding your favorite stores, and discovering new ones.

Our friendly staff at the Information Counter are ready to assist you and provide you with the most accurate and detailed information about the mall's layout, store locations, and services. They'll ensure you have all the essential information you need to make the most of your visit.

So, whether you're looking for the perfect shopping destination, a mouthwatering dining spot, or exciting entertainment options, our mall directory will be your trusty companion. Grab your copy from the Information Counter and embark on a memorable journey through LuckyOne Mall.

Stay updated with the ever-evolving landscape of LuckyOne Mall by getting the latest mall directory from our Information Counter. We're here to help you explore, shop, and experience the best that LuckyOne has to offer.

Enjoy Free WiFi at LuckyOne Mall!

At LuckyOne Mall, we understand the importance of staying connected in today's digital age. We offer free Wi-Fi access throughout our mall, allowing you to stay connected to the internet while enjoying your time with us.

Our free Wi-Fi service provides a reliable and high-speed internet connection, enabling you to check emails, stay connected with friends on social media, or simply stay up-to-date with the latest news and trends.

Whether you're shopping, dining, attending events, or simply relaxing at LuckyOne Mall, our free Wi-Fi ensures that you can make the most of your time while staying connected. Share your experiences, capture memorable moments, or browse for information—all at the convenience of the complimentary Wi-Fi service at LuckyOne Mall.

Wheelchairs Available at the Information Desk!

LuckyOne Mall is committed to providing a comfortable and inclusive experience for all visitors, including those with mobility needs. To ensure that everyone can enjoy their time at our mall, we offer wheelchair booking services.

If you require a wheelchair during your visit, our dedicated customer support staff at the Information Desks on the Ground and/or Lower Ground floors are ready to assist you. Simply approach them, and they will be happy to arrange a wheelchair for you.

Please note that an original National Identity Card (NIC) is mandatory to avail of this facility. Our team will guide you through the process and provide you with the necessary information to ensure a smooth and convenient wheelchair-booking experience.

Our wheelchair booking service is just one of the ways we ensure that everyone can participate fully in the shopping and entertainment experiences we have to offer at LuckyOne Mall.

Security and Emergency Response at LuckyOne Mall

At LuckyOne Mall, the safety and security of our visitors, tenants, and staff are of utmost importance. We have implemented a comprehensive security and emergency response system to ensure a secure and prepared environment for everyone.

Our dedicated security team consists of highly trained professionals who are vigilant in monitoring and patrolling the premises. They are equipped with state-of-the-art surveillance technology to maintain a safe environment throughout the mall.

In the event of an emergency, we have established robust emergency response protocols. Our staff members are trained to handle various emergency situations promptly and efficiently. We have designated emergency exits, evacuation plans, and emergency assembly points to ensure a swift and organized response.

Similarly, if you have found an item, we urge you to bring it to our Information Desk so that we can facilitate its return to its rightful owner.

Please note that all lost items will be kept in our Lost and Found storage for a specific period of time. If unclaimed, they will be handled in accordance with our policy.

Prayer Area

LuckyOne Mall understands the importance of providing a peaceful and accommodating environment for prayer. We have dedicated prayer areas within the mall premises to cater to the spiritual needs of our visitors..

Our prayer areas are thoughtfully designed and located for the convenience of both males and females. The male prayer area can be found on the Lower Ground Floor, while the female prayer area is situated on the second floor. Both prayer areas are equipped with ablution facilities to ensure a complete and convenient prayer experience.

We strive to provide a supportive environment for all visitors, ensuring that your experience is not only enjoyable but also spiritually enriching at LuckyOne Mall.

Convenient Access to ATMs: Multiple Locations within LuckyOne Mall

LuckyOne Mall understands the importance of easy access to cash for our valued customers. That's why we have strategically placed ATMs throughout the mall, ensuring that you have convenient access to cash whenever you need it.

Our ATMs are located in easily identifiable and accessible areas throughout the mall, making it convenient to withdraw cash or perform other banking transactions. We have partnered with multiple banks to provide a variety of ATMs, including Habib Bank Limited (HBL), Allied Bank Limited (ABL), Bank of Punjab (BOP), United Bank Limited (UBL), Standard Chartered Bank (SCB), and Muslim Commercial Bank (MCB).

Visit LuckyOne Mall and enjoy the peace of mind that comes with knowing that cash is always within your reach. Our ATMs are here to provide you with quick and reliable banking services, making your experience even more enjoyable at LuckyOne Mall.

Banking Convenience at LuckyOne Mall

LuckyOne Mall is proud to host three full-service banks on the ground floor, providing convenient banking solutions for our valued customers. The banks available at our mall include Habib Bank Limited (HBL), Allied Bank Limited (ABL), and Bank of Punjab (BOP).

Whether you need to handle financial transactions, open an account, or seek professional banking advice, our partner banks are equipped to assist you with a wide range of services. With their expertise and commitment to customer satisfaction, you can trust that your banking needs will be met efficiently and securely.

Visit the banks and experience the convenience of having trusted banking services right at your doorstep. With their presence, we aim to make your shopping experience more efficient and hassle-free, allowing you to take care of your financial matters while enjoying the wide array of offerings at LuckyOne Mall.

Currency Exchange Services at LuckyOne Mall

LuckyOne Mall understands the diverse needs of its visitors, including those related to currency exchange. For your convenience, we have two reliable money exchange outlets located on the Ground floor of the mall: Habib Qatar International Exchange and Royal International Exchange Company.

Whether you are a Pakistani resident or a foreign visitor, these authorized money exchange outlets offer a range of services to fulfill your currency exchange requirements. From converting foreign currency to Pakistani Rupees or vice versa to providing competitive exchange rates and efficient service, our money exchange outlets are committed to meeting your currency needs with professionalism and reliability.

Located in easily accessible areas of the mall, the money exchange outlets offer a secure and convenient environment for your transactions. Our partner exchanges have established a reputation for their expertise and adherence to regulatory standards, ensuring a smooth and trustworthy experience for all customers.

Diaper Changing Station and Nursing Room

LuckyOne Mall understands the needs of parents and strives to create a family-friendly environment. For the convenience of parents with young children, we provide dedicated facilities including a diaper changing station and nursing room.

Located on the Second Floor, our diaper changing station offers a clean and comfortable space equipped with essential amenities for changing your baby's diapers. We understand the importance of maintaining a hygienic and convenient environment for diaper changes, ensuring that parents have a hassle-free experience while attending to their little one's needs..

Additionally, our nursing room provides a private and serene space for breastfeeding mothers. It is equipped with comfortable seating to ensure a calm and relaxed environment for both mother and child.

We strive to provide a welcoming and supportive environment for parents, ensuring that your shopping experience is enjoyable for both you and your little ones at LuckyOne Mall.

Vehicle Parking at Basements

LuckyOne Mall offers a spacious and convenient parking area for our valued visitors. The parking area is designed to provide a hassle-free experience, ensuring that you can easily find a parking spot and enjoy your time at the mall.

With a parking space for over 1500 cars spread across two floors; our parking area offers ample room to accommodate your vehicle. An organized layout with clearly marked parking spaces, and designated entry and exit points, makes it easier for you to navigate and find a parking spot.

At LuckyOne Mall, we prioritize the safety and security of your vehicle. Our parking area is equipped with CCTV surveillance to ensure a secure environment for your peace of mind.

Conveniently located near the mall entrance, our parking area allows for easy access to the mall, minimizing the time and effort required to reach your desired destination within the mall. Whether you're visiting for shopping, dining, or entertainment, you can trust that our parking area will provide a convenient starting point for your experience.

We strive to provide a seamless and enjoyable shopping experience from the moment you arrive at LuckyOne Mall.

Cuddle Carts and Strollers

LuckyOne Mall understands the importance of catering to the needs of families with young children. That's why we offer the convenience of cuddle carts and strollers, ensuring that your little ones are comfortable and entertained while you shop and explore.

Our cuddle carts and strollers can be booked from the Ground and Lower ground floors, making it easy for you to access these facilities as soon as you enter the mall. These specially designed carts and strollers provide a safe and secure space for your children, allowing you to navigate the mall with ease while they enjoy a fun and comfortable ride.

Experience the convenience and ease of navigating with your children at LuckyOne Mall.

Valet Parking

LuckyOne Mall offers the convenience of valet parking services (via a third-party vendor) to enhance your visit and provide a seamless parking experience. Our valet parking service allows you to enjoy the luxury of effortless parking, leaving you more time to indulge in shopping, dining, and entertainment.

Upon entering our parking lot on the Lower Ground Floor, the valet attendants will be ready to assist you. Simply hand over your keys, and they will take care of parking your vehicle in a secure and designated area. When you are ready to leave, your vehicle will be retrieved and brought back to you, ensuring a smooth and convenient departure.

The valet parking service ensures that you can easily access the mall entrance, eliminating the need to search for a parking spot or walk long distances. It offers a level of convenience and efficiency that adds an extra touch of luxury to your shopping experience.

Experience the convenience and sophistication of valet parking. Let the valet attendants take care of your parking needs, allowing you to focus on enjoying all the offerings by LuckyOne Mall.

Drivers’ Waiting Room

At LuckyOne Mall, we understand the importance of creating a welcoming and comfortable environment for everyone, including the drivers who accompany our valued visitors.

Our Drivers' Waiting Room is designed to provide a restful and convenient space for your drivers while you enjoy your time at LuckyOne Mall. It offers a comfortable seating area where drivers can relax, unwind, and take a break from their duties. We have carefully curated this space to ensure that drivers have access to amenities and facilities that enhance their comfort and convenience.

Located within our parking area, the Drivers' Waiting Room provides easy access for drivers to rest and wait while you explore the mall.

We value the contributions of your drivers and strive to create an inclusive and welcoming atmosphere throughout your visit to LuckyOne Mall.