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Code of Conduct

General Conduct Rules

This guide establishes the standards for social ethics and mutual respect to be upheld by all visitors, retailers, partners, and contractors, in accordance with Pakistani culture, religion, and traditions.

We will carry out our roles and responsibilities by upholding the highest ethical and moral standards, grounded in integrity and honesty, and consistently committing to "doing the right thing."

This Code of Conduct provides general guidelines for behavior and is not intended to cover every possible situation within the mall. We reserve the right to determine the appropriate conduct for all visitors. Any organized activities must undergo review and receive approval from management or ownership.

This is our Code – it outlines the expectations we have for everyone to help make good things possible.

Code of Conduct - LuckyOne Mall

1. Weapons and personal armed bodyguards or escorts are strictly prohibited within the LuckyOne Mall premises. Any form of fighting, harassment, threats, shouting, yelling, abuse, offensive behavior, or actions that provoke confrontations are strictly forbidden.

2. In the event of any unpleasant incidents, customers are advised not to handle the situation themselves but to report it directly to the Customer Service Representative at the information desk.

3. Littering within the LuckyOne Mall premises is strictly prohibited. Defacing, damaging, destroying, or stealing property belonging to LuckyOne Mall, its patrons, or tenants is a criminal offense, and offenders will be subject to strict action by the authorities.

4. Abstain from: blocking access to the LuckyOne Mall entrances, store entrances, elevators, corridors and/or parking areas, assembling in a manner which may disturb public peace. Give preference to the elderly and the handicapped when occupying mall chairs and benches. Accompany the elderly and children on the elevators and escalators, advise children not to run anywhere in the LuckyOne Mall and do not let them operate the trolleys.

5. Pets are not allowed inside the LuckyOne Mall premises.

6. Observing all Federal and Provincial rules is mandatory. Consumption of alcohol and smoking is strictly forbidden inside the LuckyOne Mall premises.

7. LuckyOne Mall is not responsible for any kind of theft, loss, misplacement of customer belongings. However, report to the Customer Services Representative immediately for recovery.

8. Photography and videography, distribution of literature, surveys, solicitation, demonstrations, special promotions, free sampling, sale and/or purchase of items from customers to other customers are not allowed without prior permission of the LuckyOne Mall Management.

9. Overnight car parking is not allowed. Unauthorized vehicles parked overnight will be reported to the local police and will be towed away at the owner’s expense.

10. The rights of admission are reserved with the LuckyOne Mall Management.

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