Yes. Wheelchairs are located on the Ground & Lower Ground Floor at the information counter and are available on a first-come-first-serve basis. To get a wheelchair upon arrival at LuckyOne Mall you are required to provide your CNIC.
We understand shopping with kids can sometimes be a little challenging. To make it easier, a room in Ladies Rest Rooms is specially provided for diaper/nappy change.
LuckyOne offers free Wi-Fi throughout all areas of the facility Simply enable Wi-Fi on your mobile device and select “LuckyOne. FREE Wi-Fi”.
Read our Wi-Fi Terms & Conditions
IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE LUCKYONE FREE WIFI.
Yes, parking is free for the first two hours, after 2 hours it is charged at Rs. 100/- per hour.
All lost and found items are adequately dealt with from the Customer Service counters located on the Ground Floor and Lower Ground Floor.
If you are a journalist/blogger/vlogger you can contact LuckyOne Mall’s General Manager Marketing or the Executive Director for permission.
We welcome photography and filming at LuckyOne Mall. If you plan to take images or do filming for broadcast/telecast or commercial use, we would ask that you report to the LuckyOne Mall Management Office on the 3rd floor to seek a Media Pass which shall be provided to the Customer Service Counter for you to collect.
Yes, Valet parking service is provided by LuckyOne Mall. However, we at LuckyOne Mall do not take any responsibility for the goods and articles left in your vehicle. Please ensure you hand over your vehicle to the valet attendant knowing the contents in your vehicle and the attendant noting the same. Any scratches or dents on your vehicle must be communicated to the Valet Attendant. We strive hard for customer satisfaction and look forward to your co-operation and support to ensure you have a pleasant shopping and fun experience at LuckyOne Mall.
Yes, a First Aid Room is located in the basement (B1)
Yes, we have female prayer area is on the 2nd floor only.
For LuckyOne Apartments please call us 021 36821261-65
We at LuckyOne are vigilant regarding individuals or groups taking images of the mall at random. If any person/s or group is seen taking excessive photographs they should be stopped politely and asked the need for the images/filming. This could be in connection with criminal or terrorist activity and if there is any breach of commercial copyright or image rights. The LuckyOne Management reserves the right to freely ask questions or enquire as to the nature of the photography or filming and refer to the Duty Manager / Security Manager On Duty if unsure on the above.