Frequently Asked Questions

Monday to Sunday: 10:00AM – 10:00PM

Weekdays: 10:00AM – 12:00AM
Weekends: 10:00AM – 01:00PM

HBL: | Monday to Friday 09:00AM – 05:00PM | Saturday: 10:00AM – 05:00PM |
ABL: | Monday to Friday 09:00AM – 05:00PM | Saturday: 10:00AM – 02:00PM |

Yes. Wheelchairs are located on the Ground & Lower Ground Floor at the information counter and are available on a first-come-first-serve basis. To get a wheelchair upon arrival at LuckyOne Mall you are required to provide your CNIC.

We understand shopping with kids can sometimes be a little challenging. To make it easier, a room in Ladies Rest Rooms is specially provided for diaper/nappy change.

LuckyOne offers free Wi-Fi throughout all areas of the facility Simply enable Wi-Fi on your mobile device and select “LuckyOne. FREE Wi-Fi”.

Read our Wi-Fi Terms & Conditions

  1. By agreeing to our terms, users of the LUCKYONE FREE WIFI accept that LUCKYONE will do their utmost to provide a reliable, stable and secure service, however from time to time, the LUCKYONE FREE WIFI may be unavailable or become unavailable whilst in the premises.
  2. LUCKYONE FREE WIFI provides free Broadband Internet, however it is not supplied for the purpose of, and is not suitable for supporting any application or use which needs continuous fault free network connectivity.
  3. Whilst LUCKYONE will do everything within its power to monitor and rectify any service interruptions, it does not take any responsibility for any user data which traverses the LUCKYONE FREE WIFI Network. LUCKYONE cannot guarantee that your data will not become lost, damaged, or intercepted in transit using this Internet connection. LUCKYONE does not take responsibility if you lose an email or a download or any other kind of transmission, or if someone gains access to your passwords, or for any other like circumstances.
  4. Security of the user’s equipment and data is not the responsibility of LUCKYONE . It is the user’s responsibility to safeguard against the risks of hacking, viruses, eavesdropping, and all other such hazards. LUCKYONE is not liable for any kind of loss or damage whatsoever.
  5. The LUCKYONE FREE WIFI is intended to be used in a "community-minded" manner. In order to provide a "fair" service for everyone, LUCKYONE reserves the right to: Bar access to the Free Wi-Fi Service to anyone who is deemed to be in breach of the terms, or is behaving in an unsociable manner, or for any other reason. Block access to any network protocols that are deemed inappropriate or may contravene LUCKYONE Wi-Fi terms of use. Such network protocols include but are not limited to those used by file sharing applications such as Limewire, eDonkey, Napster or any BitTorrent type of client or Peer to Peer applications. Apply any such traffic shaping as is deemed necessary to provide the LUCKYONE FREE WIFI access in a fair and stable manner to all its customers.
  6. Customers of the LUCKYONE FREE WIFI access agree to keep their activities absolutely legal, respectable and in good taste. Customers are forbidden to use the LUCKYONE FREE WIFI for the transfer of copyrighted or offensive materials, or any other such articles.
  7. LUCKYONE reserves the right to alter the terms and conditions stated in this document at any time and for any reason. Continued use of the LUCKYONE FREE WIFI by you constitutes your binding acceptance of such revisions, amendments, and modifications.
  8. LUCKYONE respects your privacy and will at all times comply with the Privacy Act and other applicable laws that protect information relating to you.
  9. LUCKYONE or the operators of the Wi-Fi network will not under any circumstances (unless required by law) disclose any details about you to any third party.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE LUCKYONE FREE WIFI.

Yes, parking is free for the first two hours, after 2 hours it is charged at Rs. 100/- per hour.

All lost and found items are adequately dealt with from the Customer Service counters located on the Ground Floor and Lower Ground Floor.

You’ll find LuckyOne Mall Management on the third (3rd) floor accessible by elevators located in Zone-B only.
You can also email us at info@luckyone.com.pk
You can call us at: (+92)21-36321311

If you are a journalist/blogger/vlogger you can contact LuckyOne Mall’s General Manager Marketing or the Executive Director for permission.

We welcome photography and filming at LuckyOne Mall. If you plan to take images or do filming for broadcast/telecast or commercial use, we would ask that you report to the LuckyOne Mall Management Office on the 3rd floor to seek a Media Pass which shall be provided to the Customer Service Counter for you to collect.

Yes, Valet parking service is provided by LuckyOne Mall. However, we at LuckyOne Mall do not take any responsibility for the goods and articles left in your vehicle. Please ensure you hand over your vehicle to the valet attendant knowing the contents in your vehicle and the attendant noting the same. Any scratches or dents on your vehicle must be communicated to the Valet Attendant. We strive hard for customer satisfaction and look forward to your co-operation and support to ensure you have a pleasant shopping and fun experience at LuckyOne Mall.

Yes, you can. Please click on the link and submit your feedback or complain https://feedback.luckyone.com.pk/

Yes, a First Aid Room is located in the basement (B1)

LuckyOne Mall is present on the following social media platforms:
Facebook: https://www.facebook.com/Luckyonepk
Instagram: https://www.instagram.com/luckyonepk/
Twitter: https://twitter.com/Luckyonepk

Yes, we have female prayer area is on the 2nd floor only.

For Leasing Inquiries of Carts & Kiosk details please write us at leasing@luckyone.com.pk

For LuckyOne Apartments please call us 021 36821261-65

Noteworthy to Mention

We at LuckyOne are vigilant regarding individuals or groups taking images of the mall at random. If any person/s or group is seen taking excessive photographs they should be stopped politely and asked the need for the images/filming. This could be  in connection with criminal or terrorist activity and if there is any breach of commercial copyright or image rights. The LuckyOne Management reserves the right to freely ask questions or enquire as to the nature of the photography or filming and refer to the Duty Manager / Security Manager On Duty if unsure on the above.

 

Ph: (+92) 21 36321311
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