Reporting Lost Item Procedure

Lost and Found

Helping You Retrieve Lost Items
at LuckyOne Mall

Contact Information Desk

Online Lost
Property Report

Easily Notify Us About Your Lost Belongings


At LuckyOne Mall, we understand that sometimes valuable items can get misplaced or left behind during shopping.

That's why we have a dedicated Lost and Found Unit located on the Ground and Lower ground floors information counter to assist you in locating your lost belongings or reporting items that you have found within LuckyOne Mall.


Convenient and Efficient Reporting Process at LuckyOne Mall

Our friendly staff is trained to handle lost item inquiries with care and efficiency, helping you retrieve your belongings and providing peace of mind.

At LuckyOne Mall, we understand that losing personal belongings can be distressing. That's why we have a dedicated Support System in place to assist you in reporting lost items and facilitating their retrieval.

To report a lost item, simply press the "Report Lost Item" button, and you will be redirected to our user-friendly Portal Page. We encourage you to provide as much detailed information as possible about the lost item, including a description, the date it was lost, and the approximate location where it went missing.

To ensure a smooth process, we kindly request that you accurately complete the Lost Report form. This will help us identify and locate your lost item more efficiently. Additionally, by downloading the Lost Report, you will have a record for future correspondence and reference, making it easier to track the progress of your lost item retrieval.

OR if you're not reporting the Lost Item directly; you can report it at Information Desk; You will be asked to fill the Report Lost Property Form, with all the required information - This will greatly assist us in locating your belongings.

Rest assured that our dedicated team is committed to assisting you throughout the process. We will make every effort to locate and return your lost belongings in a timely manner.

If you have any further inquiries or need assistance regarding your lost item, please don't hesitate to reach out to our Support System.
We are here to provide the support and guidance you need.
Phone: (+92) 21 363 21311 EXT; 1209

Any items of lost property found and handed at our Information Counters will be passed to us. The details of each Found Item will be logged into our database and that item shall remain with the Retail and Customer Service teams for a maximum period of 7 days.

On completing the Information Form we will cross-check the description of your Lost Property that you provide against our Database.

In the event that we are unable to match any Found Item to the description provided by you, we will continue to check that description against our Database at reasonable intervals for a maximum period of 7 days, as new Found Items are frequently added to our database.

In the event that we identify a Found Item that we believe matches the description of your Lost Property, we will contact you on the provided contact details informing you regarding the relevant Found Item.

Any description of the condition of a Found Item given by us shall be the result of a visual inspection of the Found Item in question as part of the process of attempting to match Found Items to their owners, and should not be taken as any representation or warranty from us to you as to the condition of the Found Item. Nothing in these terms shall impose any obligation on us to carry out any search that requires more than such a visual inspection.

Should you indicate that you wish to collect a Found Item from our Mall, we will make it available for collection at our Information Counter at Ground Floor during the Mall operational hours only.

Any Found Item that has not been claimed within 7 days of it being logged into our Database shall be regarded as Abandoned Item - We reserve the right to dispose-off any Abandoned Items and to retain the proceeds of any such disposal.

We shall not be liable for, and you hereby agree to hold us harmless against, any and all losses, costs, claims, liabilities and/or demands of any nature arising directly or indirectly from disposal of any Abandoned Item.

Any items that are perishable will not be held beyond the time that it is clear (in our opinion) that they have deteriorated sufficiently to no longer warrant being held or if they have, in our opinion, become a danger to the health and safety of our employees or of any other person.