Channels of Reporting
Raise your voice! Report can be lodged through the following methods:
Contact Line Management or the Human Resource Department:
In principle, all employees are encouraged to discuss such matters with their
reporting Managers or, in cases where this line of communication is constrained, with the next higher-level manager or directly with the Human Resource Department via
email HR@luckyone.com.pk marking the subject as “Raise your voice”.
In certain cases, reporting of alleged violations of the Code of Conduct or Company policies through the employee’s hierarchical line may not be a viable option in the employee’s best interest. Thus, employees can use any of the following methods to report incidents:
raiseyourvoice@luckyone.com.pk
To file a report, please contact us through one of the following confidential channels:
Email: raiseyourvoice@luckyone.com.pk
Mail: Send a sealed letter marked ‘Confidential & Raise your voice’ to the CEO.
All reports will be carefully verified and thoroughly investigated while maintaining
strict confidentiality throughout the process. Your privacy and protection are our top priorities.
Emails sent to
raiseyourvoice@luckyone.com.pk will be received by CEO and the Chairman of the
Board HRC.
What happens after you file a Raise your voice! Report?
a) If you file a Report through your line management and/or HR, your Report will
be dealt internally with strict confidentiality.
b) If you file a Report through the channel
of raiseyourvoice@luckyone.com.pk, The CEO will confidentially investigate the
matter or put together an investigation team depending on the nature of the
Report.
When you file a Raise your voice Report outside the hierarchical boundaries, either by phone or by email, you will be given an acknowledgement via email (in case of letter, only if a return address is provided).
After you file a Report outside the hierarchical boundaries, an investigation will be initiated to verify the report to confirm its authenticity. If you provide your name, an investigator may contact you to discuss your concerns. Alternatively, you can contact the reporting person, depending upon the channel used for logging your Report, after 10 working days of filing the Report to see if additional information is required to address your concern.
c) The decision to proceed with or reject a report for further investigation will be
made at the sole discretion of the CEO. This decision will be based on the merits of
the report, its alignment with the organization’s policies, and the availability
of sufficient information to warrant an investigation. Every report will be carefully
reviewed to ensure fairness, transparency, and adherence to the principles of the
"Raise Your Voice" Policy.
A written summary of the investigation or any actions taken will be shared with the
Board HRC to ensure good governance. Depending on the nature of the Report and
the extent of investigation required, the Reporting Employee will be provided with
a written summary of the results of the investigation normally within eight (8)
weeks from the date of filing the incident.
